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Benefits of Voice Collaboration for New Businesses
Benefits of Voice Collaboration for New Businesses As the owner of a new business, you have a lot on your plate. Between defining your products, processes, workplace culture, and infrastructure, every...
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Using Our Contact Center for Gamification
Using Our Contact Center for Gamification At Affiliated Communications, we offer Contact Center as a Service (CCaaS) to our customers. This service has the same capabilities as an onsite contact...
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Contact Centers: On-site vs. Cloud
Contact Centers: On-site vs. Cloud A contact center is designed to handle inbound and outbound calls as well as digital services such as email, chat, and more. Given that contact centers offer...
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The Top 3 Contact Center Automation Tools
The Top 3 Contact Center Automation Tools Contact centers are similar to call centers because they facilitate communication between corporations and clients. The similarity ends there, though, as...
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Unified Communications to the Rescue This Holiday Season
IT issues and IT solutions don’t take holidays. Despite this, the holiday season is right around the corner. On the one hand, yay! We’ve all had a rough couple of years and could use some downtime...
View ArticleWhat Our Crystal Ball is Predicting for Unified Communications
In these times of rapid automation and increased cybersecurity threats, organizations have relied on IT solutions more than ever. The world took a collective blink, and suddenly 2022 is around the...
View ArticleThe Great Unified Communications Debate: Microsoft Teams or Zoom
Integrating business phone systems was just one of the many headaches businesses faced when COVID swept the globe in March 2020 and moved nearly 60% of the American workforce to remote work. While...
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4 Major Ways Cloud Solutions Make Modern Work Easier & Better
Is it time to make the switch? The right cloud solutions for your organization can make a world of difference for your bottom line, efficiency, and productivity. Discover how the cloud phone services...
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